The followings are Frequently Asked Questions about who we are, what we do, and how we do it. Contact us if you have urgent or unlisted questions.

GENERAL

Where are you located?

We are online gift boutique based in Toronto, Canada. You can order your gift 24/7 and check off your to-do item right away.

What do you offer?

Products

We specialize in one-of-a-kind and personalize-able gift baskets – diaper cakes, towel cakes, and custom gifts.

Our “basket” is made of diapers, towels, and other practical materials for everyday use. No waste! If you tend to throw typical baskets away, our products fit you perfectly.

Each gift is carefully designed to help you save time, money, and energy. Our versatile product can be shaped into statement piece – train, castle, car, anything you need to fit into your theme so you can use it as centrepiece, photo prop, and games as well.

We love to listen to your vision and work with you to realize it using any materials imaginable under the sky. We envision ourselves to be your hands and feet to bring your idea to fruition.

Services

We offer a range of services – event coordination, planning, and styling.

Our mission is to help you show your love with style, that is getting things done in an effortless manner.

We are passionate for event styling so not only will we make sure your event flows seamlessly, it will also look great in pictures.

In all we do, we are committed to take care of our environment and as we do that we also help you save money. After all, it pays off to look after our environment.

BILLING

What form of payment do you accept?

We accepts Paypal and credit cards (Visa, Master).

Cash and email transfers available for custom services only.

What currency are prices in?

Canadian Dollars

Do you charge sales tax?

No. All products are tax free.

SHIPPING

How much do you charge for shipping?

Flat rate $15 within Greater Toronto Area: Mississauga, Etobicoke, Maple, Concord, Woodbridge, Richmond Hill, Vaughan, Markham, Thornhill, Toronto, North York, Scarborough. Should this change we will issue a News notification.

Free shipping available for order $100 and above.

Free Local Self Pick Up options: Promenade Mall (1 Promenade Circle, Thornhill, ON L4J 4P8) OR Square One Mall (35 Square One Drive Mississauga ON L5B 1M2)

What are your shipping policies?

Greater Toronto Area

Shipped within 3-5 days post product completion.

We deliver in person to assure product quality, hygiene, and safety standards (Should this change we will issue a notification)

We require Sender’s and Recipient’s correct and complete addresses, no P.O. boxes and RR#’s.

Customers are responsible for providing accurate shipping info. Please read about how to ensure smooth shipping here.

Canada Wide

Processed as custom orders. Feasibility, schedule, and cost for production and shipping vary by destinations. Shipped via Canada Post. Inquire for details.

International

Processed as custom orders.  Feasibility, schedule, and cost for production and shipping vary by destinations. Shipped via Canada Post and USPS. Inquire for details.

How can I track my order?

We will send you a confirmation email once product has been delivered.

ONLINE SHOP

How do I personalize my order?

You can personalize your order by recipient’s name / monogram or include a gift message. As you check out, please type it in the Order Note section. More details here.

Can you accommodate rush shipping?

Contact us to arrange for expedited shipping at additional cost.

CUSTOM ORDER

What is the difference between Personalized Gift and Custom Design Gift?

Personalized Gift refers to the Gift Shop items. You can personalize by recipient’s name / monogram or include a gift message.

Custom Design Gift refers to non Gift Shop order. Basically it is anything you imagine. You just need to contact us. If we can accommodate it, you place the order. Read more about our custom order process.

What are your custom order policies?

Full payment is required for custom gift orders.

20% retainer deposit is required to secure a custom work order. The remaining balance will be paid according to the agreed payment plan.

Customers are responsible for proof-reading and verification of all design details. Customers must provide email approval prior to start of production.

Can you accommodate rush orders?

Contact us to arrange for rush order at additional cost. We will do our best to accommodate your request.

POLICIES, TERMS AND CONDITIONS

*IMPORTANT* Please Read our Terms & Conditions and Privacy Policy before using LuvAvenue.com. If you need further clarifications, please contact us. By using our services you have agreed to accept and abide by our Terms and Conditions and Privacy Policy.

You can review our Terms and Conditions here.

You can review our Privacy Policy here.

PRODUCT CARE

Anything I should pay attention to regarding your product?

Yes. Three things:

1. Our products are works of art, not toys. It may contain sharp pins or other objects that may post chocking hazards. Keep away from children and disassemble with care. We are not liable for any loss or damage caused by negligence on user’s part.

2. Diapers absorb smell, so if you plan to use it as a centerpiece, consider putting it with the desserts like cupcakes.

3. Diapers absorb moisture so please store them in clean dry cool place once you disassemble the product.

What brand of materials do you use?

For diaper we only use Pampers and Huggies disposable diapers. As for baby products, we use well recognized brands e.g. Gerber, Disney, Carter, etc. They are hand picked to ensure quality. We do not buy from wholesale.

For towel we use exclusively Martha Stewart designer towels. We have had positive experience using Martha’s products in our daily life.

If you would like to use other brands, contact us. We will try our best to accommodate.

I heard diapers expire, should I just use the apparels and not the diapers?

No, People have called up Pampers and Huggies about expiry dates on boxes. The companies confirmed that those dates are for pricing revision, not an indication of the diapers integrity. However, diapers do absorb moisture so you need to store them in dry place. We put desiccant in our packaging to ensure dryness.

I have more questions, where should I go?

You can reach us from our Contact page or on social media – Facebook, Pinterest, and Twitter

 

Luv

Luv Avenue is your one stop shop all your gifting need. We are committed to be your life long partner in all celebrations. Our mission is to help you show your love with style while being mindful of our environment. Remember you can always contact us if you can’t find your answers on this Frequently Asked Questions page.